Passenger rights


1. Applicability
The following rules shall apply:
A. in respect of Albawings flights departing from an airport in the European Union, and flights operated by Albawings departing from an airport in a third country to an airport in the European Union (unless you received benefits or compensation and were given assistance in that third country);
B. on condition that:
a) you have a confirmed reservation on the flight concerned and present yourself for check-in:
- as stipulated and at the time indicated in advance and in writing or electronically by Albawings, or by a tour operator or an authorized travel agent; or, if no time is indicated,
- not later than 45 minutes before the published departure time;
b) you have been transferred by Albawings or a tour operator from the flight for which you held a reservation to another flight, irrespective of the reason;
C. only to passengers traveling:
a) not free of charge or at a reduced fare not available directly or indirectly to the public;
b) with tickets issued under a frequent flyer program or other commercial program by an air carrier or tour operator;
D. when Albawings are the operating carriers of the flight concerned pursuant Regulation EC 261/2004 of the European Parliament and of the Council of the European Union.

2. Rules for Assistance
I. When Albawings reasonably expect a flight to be delayed beyond its scheduled time of departure.
(a) for two hours or more in the case of flights if 1.500 kilometers or less; or
(b) for three hours or more in the case of all intra-Community flights of more than 1.500 kilometers and for all other flights between 1.500 and 3.500kilometers; or
(c) for four hours or more in the case of all flights not falling under (a) or (b).
Albawings will offer you free of charge:
- meals and refreshments in a reasonable relation to the waiting time; and
- two telephone calls, telex or fax messages, or e-mails.
II. when the time of departure reasonably expected is at least the day after the time of departure previously announced, in addition to the assistance described above, Albawings will offer you:
i) hotel accommodation in cases:
- where a stay of one or more nights becomes necessary, or
- where a stay additional to that intended by you becomes necessary; and
- transport between the airport and place of accommodation (hotel or other).
When the delay is at least five hours and you decide not to travel on the delayed flight, in addition to the meals and communications assistance described above, Albawings will offer you: the reimbursement within seven days (in cash, by electronic bank transfer, bank orders or bank cheques or, with yours signed agreement, travel vouchers and/or other services) of the full cost of your ticket, at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity.
Albawings will offer you the assistance described above within the time limits set out in paragraphs (a) - (c) above with respect to each distance bracket.
For the above purposes, “final destination” means the destination on the ticket presented at the check-in counter or, in the case of directly connecting flights, the destination of the last flight; alternative connecting flights available shall not be taken into account if the original planned arrival time is respected.
The assistance described above will apply without prejudice to any rights you may have under applicable law (including EU Directive 90/314 on package travel) to further compensation, although any such assistance granted may be deducted from any such further compensation.
This Notice is required by Regulation EC 261/2004 of the European Parliament and of the Council of the European Union.
[Upon your request, Albawings will give you in written form the contact details of the national designated body for the enforcement of the Regulation 261/2004 in any particular case, you can lodge a complaint with Civil Aviation Authority, which is the body responsible for ensuring respect for passenger rights within the territory of Albania.

Contact Civil Aviation Authority at:
Phone: +355 4 2251 220/ Fax: +355 4 2223 969/
If the incident took place in one of the European Union countries you should lodge the complain with one of the National
Enforcement Bodies (NEB).
Full details of all the National Enforcement Bodies can be found on the European Commission’s website.
Note: Complaints should in principle be filed in the country where the incident took place.

Please contact Customer Care Albawings:
Tel: +355 45 800 100